FIRE & WATER RESTORATION
Fire and Water Restoration
Damage from fire or water needs two things: stopping it from spreading, and rebuilding what was lost. Both are done here, by the general contractor on the job — so the company that opened the building back up is the one that closes it again.
SCOPE
What Remediation Covers
The work of getting a damaged building back to a state it can be rebuilt from, in the order it has to happen.
We walk the property to establish what got wet or burned and how far it travelled. Water moves along framing and under flooring; smoke moves through the whole air path of a building.
What is affected is documented room by room before anything is removed.
Standing water is pulled out first, because everything that follows depends on it being gone.
That includes water held inside flooring assemblies and in the base of walls, which is not visible from the middle of a room.
Air movers and dehumidifiers run until the materials themselves read dry, not until the surface feels dry.
Readings are taken during the process, so pulling the equipment is a decision based on a measurement rather than on how many days it has been in the house.
Drywall, insulation, flooring, trim and cabinetry that cannot be dried or cleaned are cut out and hauled away, back to a line that makes sense for the rebuild.
What can be saved stays.
Soot is cleaned off surfaces and out of the places it settles, and materials that hold odor are treated or removed.
Soot spreads easily into areas the fire never reached, so containing the work area matters as much as the cleaning itself.
Restoration usually splits in two: one company dries the building out, another puts it back together. That handoff is where scope gets lost — the work that was opened up is described by one company and rebuilt by another that never saw it.
Here it is the same company from start to finish. The team that removed the damaged materials knows what was behind them, and the rebuild runs like any other general construction job: scope in writing, permits where the work requires them, trades coordinated on site, and a walkthrough with you at the end.
FIRST STEPS
What to Do First, Before Anyone Arrives
A few things make the situation easier to deal with. None of them require you to go into a part of the building you have been told to stay out of.
After a Fire or a Flood
- Wait for the all-clear. After a fire, go back inside only when the fire department or the responding authority says the building is safe to enter. That is their call — not ours and not yours.
- Stop the water, cut the power. For a leak or a flood, close the shutoff valve if you can reach it safely. Where water has reached wiring, outlets or panels, leave the power to those areas off until an electrician or the utility company has looked at it.
- Leave the soot alone. Do not wipe or vacuum soot with household equipment. It smears into surfaces and gets carried into rooms the fire never touched, which turns a cleaning job into a replacement job.
- Move only what is easy to move. If the area is safe to be in, lift small items, rugs and anything of fabric or paper off a wet floor. Do not start demolition or pull up flooring — that is scope, and it should be documented first.
Documenting It for Your Insurance
- Before things get moved or removed, photograph and video every affected room, including ceilings, the base of walls and the inside of cabinets.
- Keep a written list of what was damaged, and keep the damaged items themselves until you are told they are no longer needed.
- What your policy covers, and how the claim has to be documented, is between you and your insurance carrier — it is worth calling them early to ask.
- We can describe the scope of work in writing so you have something concrete to give them. The coverage decision is theirs.
PROCESS
How a Damage Job Moves Forward
- 01
Call
Tell us what happened, what is affected, and where the property is. Damage calls go to the General Construction line.
- 02
Assessment
We walk the property, establish how far the water or smoke travelled, and document it room by room before anything is removed.
- 03
Stabilize
Extraction, drying to a moisture reading, removal of what cannot be saved, and soot and odor cleaning under containment.
- 04
Rebuild & Closeout
Framing, drywall, flooring, cabinetry, paint and the permits the work requires, through a walkthrough with you.
QUESTIONS
Frequently Asked
What should I do first after a water leak?
Close the shutoff valve if you can reach it safely, and leave power off to any area where water has reached wiring or outlets until it has been checked. Then photograph each affected room before anything gets moved. After that, call and describe what happened and what is wet.
Do you handle the cleanup, or the repairs as well?
Both. We are a general contractor, so the same team that extracts the water, dries the structure and removes damaged materials also rebuilds the walls, floors and finishes afterward.
Will my insurance cover this?
That is a question for your insurance carrier, and it depends on your policy and on what happened. What we can do is document the damage and describe the scope of work in writing, so you have something concrete to give them. The coverage decision is theirs.
How quickly does water damage need attention?
Water keeps moving into materials for as long as it sits there, so the affected area generally grows rather than stays still. That is the reason to call rather than wait — not a specific number of hours.
Do you clean smoke and soot, or only structural damage?
Both. Cleanup covers soot on surfaces and the odor that stays in materials, along with removing what is too damaged to keep, and the structural work is part of the same job.
When is the General Construction line answered?
The published business hours are Monday–Friday, 8:00 AM–5:00 PM. What happens with a call placed outside them is not something this page states, because it is not something we can confirm for you yet.
Call About Fire or Water Damage
Tell us what happened, what is affected and where the property is. Damage calls go to the General Construction line.